Responsible Gambling

At Nine Casino, we are deeply committed to promoting responsible gambling practices. We understand that for most players, gambling is an enjoyable form of entertainment. However, we also recognise that for a small number of individuals, it can become problematic. Our aim is to provide a safe and secure environment where you can enjoy our games responsibly, with the tools and support necessary to maintain control over your play. We adhere strictly to the regulations set by our licensing authority and continuously review our policies to ensure they meet the highest standards of player protection. Your well-being is paramount to us, and we strive to foster a culture of responsible gaming throughout all aspects of Nine Casino.

Problem gambling can manifest in various ways, and it is important to be aware of the potential signs, both in yourself and in others. Early recognition is key to addressing any issues before they escalate. Some common indicators include:

• Spending more money or time on gambling than you can afford or intended.
• Feeling a need to be secretive about your gambling activities.
• Chasing losses, trying to win back money you have lost.
• Gambling affecting your relationships, work, or studies.
• Feeling anxious, guilty, or depressed after gambling.
• Borrowing money or selling possessions to gamble.
• Neglecting personal responsibilities or hobbies in favour of gambling.
• Thinking about gambling constantly, even when not playing.

If you recognise any of these signs, or if you are concerned about your gambling habits, we encourage you to use the responsible gambling tools available at Nine Casino and seek further assistance.

Maintaining control over your gambling ensures it remains a fun and recreational activity. Here are some practical tips to help you gamble responsibly:

• Set a Budget: Decide how much money you can afford to lose before you start playing and stick to it. Never gamble with money earmarked for essential expenses.
• Set a Time Limit: Determine how long you will play and adhere to that limit. Regular breaks are important.
• Do Not Chase Losses: Accept that losses are part of gambling. Trying to win back lost money often leads to further losses.
• Gamble for Entertainment: View gambling as a form of entertainment, not a way to make money or solve financial problems.
• Balance Gambling with Other Activities: Ensure gambling does not become your sole form of recreation. Maintain other hobbies and social activities.
• Avoid Gambling Under Influence: Never gamble when you are stressed, upset, or under the influence of alcohol or drugs, as this can impair your judgment.

Nine Casino provides various tools to help you implement these strategies effectively.

Nine Casino empowers you to manage your gambling effectively by offering flexible self-imposed limits. These tools are designed to help you control your spending and playing habits proactively.

• Deposit Limits: You can set a maximum amount of money you are allowed to deposit into your Nine Casino account over a specific period, such as daily, weekly, or monthly. Once this limit is reached, you will be unable to deposit further funds until the period resets.
• Loss Limits: This feature allows you to define the maximum amount of money you are prepared to lose within a chosen timeframe (daily, weekly, or monthly). If your net losses reach this threshold, you will be prevented from placing further wagers until the limit period expires.
• Wager Limits: You can also set a limit on the total amount of money you can wager over a specified period. This helps manage the volume of your betting activity.

These limits can be adjusted through your account settings. Any request to increase a limit will typically involve a cooling-off period before taking effect, allowing you time to reconsider. Decreasing a limit will usually take effect immediately.

If you feel you need a short break from gambling, Nine Casino offers Time-Out and Cool-Off options. These temporary measures allow you to step away from all gambling activities on our platform for a defined period.

• Time-Out: You can choose to take a short break ranging from 24 hours to a few weeks. During this period, you will not be able to log into your Nine Casino account, deposit funds, or place any bets.
• Cool-Off Period: For slightly longer breaks, a cool-off period can be set for several months. Similar to a time-out, your account will be inaccessible, and you will not receive any promotional communications from Nine Casino during this time.

These options are designed to give you space to reflect on your gambling habits without the pressure of immediate access to your account. You can activate these features directly from your account's responsible gambling section.

For individuals who feel they need a more significant break from gambling, Nine Casino provides robust self-exclusion tools. Self-exclusion is a voluntary process that allows you to block yourself from accessing your account for an extended period, typically from six months up to five years, or even permanently. When you self-exclude:

• Your account will be immediately closed, and you will be prevented from logging in.
• All remaining funds in your account, subject to our withdrawal policies, will be returned to you.
• You will be removed from all marketing and promotional mailing lists.
• We will take all reasonable steps to prevent you from opening new accounts with Nine Casino during the self-exclusion period.

Self-exclusion is a serious commitment, and once activated, it cannot be reversed until the chosen period has fully elapsed. If you wish to self-exclude, please contact our support team, who will guide you through the process. We also recommend considering self-exclusion from other gambling operators if you feel it is necessary.

Nine Casino is strictly committed to preventing underage gambling. Our services are intended solely for individuals who are 18 years of age or older, or who have reached the legal age for gambling in their jurisdiction, whichever is higher. We employ rigorous age verification procedures during the registration process, requiring documentation to confirm a user's age. We also conduct ongoing checks to ensure compliance.

We urge parents and guardians to take proactive steps to prevent minors from accessing gambling websites. This includes installing internet filtering software, supervising internet usage, and keeping login details for gambling accounts confidential. If you suspect that a minor has accessed or attempted to access Nine Casino, please contact us immediately so we can investigate and take appropriate action. Our commitment to protecting minors is unwavering.

To help you monitor your playing time and maintain awareness, Nine Casino offers "Reality Checks" and session reminders. A Reality Check is a pop-up notification that appears periodically during your gaming session, informing you of the time you have spent playing and, in some cases, your net win or loss during that session. This feature is designed to:

• Provide regular prompts to help you keep track of your time.
• Offer an opportunity to pause, reflect, or decide to end your session.
• Assist in preventing extended, unintentional play.

You can customise the frequency of these reminders through your account settings. We encourage all players to utilise this feature as a simple yet effective way to manage their gambling habits responsibly.

Understanding your relationship with gambling is an important step towards responsible play. Nine Casino encourages you to take a self-assessment test if you have any concerns about your gambling habits. These tests consist of a series of questions designed to help you evaluate your behaviour and identify potential risks. While not a clinical diagnosis, a self-assessment can provide valuable insights and indicate whether you might benefit from further support.

Typical questions might cover how often you gamble, whether it affects your finances or relationships, and if you ever feel guilty about your gambling. If your self-assessment suggests a potential problem, please consider using the responsible gambling tools available at Nine Casino, such as setting limits or self-exclusion, and seek advice from professional support organisations. Taking an honest look at your habits is a sign of strength and a crucial part of maintaining a healthy approach to gambling.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)