Privacy Policy

Welcome to Nine Casino. This Privacy Policy describes how Nine Casino collects, uses, processes, and protects your personal information when you use our website and services. We are committed to safeguarding your privacy and ensuring transparency in our data practices. By registering an account and using Nine Casino, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all users of Nine Casino, regardless of their location, though specific rights and obligations may vary based on applicable data protection laws, such as the General Data Protection Regulation (GDPR) for users within the European Economic Area (EEA).

Nine Casino collects various types of information to provide and improve our services. This includes:

• Personal Identifiable Information (PII): This includes your name, date of birth, residential address, email address, phone number, and nationality. We also collect identification documents, such as passports or driving licenses, as required by our licensing authority for identity verification and anti-money laundering (AML) purposes.
• Financial Information: We collect payment details, including credit/debit card numbers, bank account information, and e-wallet details, for processing deposits and withdrawals. Please note that Nine Casino does not store full payment card details on its servers.
• Transactional Data: This encompasses details of your betting activity, deposits, withdrawals, and other transactions conducted through your Nine Casino account.
• Technical Data: We automatically collect information about your device and browsing activity, including your IP address, browser type and version, operating system, referral source, and website usage patterns.
• Communication Data: Records of your communications with Nine Casino, including emails, chat logs, and telephone calls, are retained for quality assurance, training, and dispute resolution.
• Publicly Available Information: In certain circumstances, we may collect information about you from public sources to verify your identity or for fraud prevention purposes.

Nine Casino uses your personal information for several purposes, including:

• Account Management: To create and manage your Nine Casino account, including identity verification, age verification, and know-your-customer (KYC) checks.
• Service Provision: To operate our gaming platform, process your bets, deposits, and withdrawals, and provide customer support.
• Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our services.
• Legal and Regulatory Compliance: To comply with our legal obligations, including those related to anti-money laundering, responsible gaming, and reporting to our licensing authority.
• Customer Support: To respond to your inquiries, resolve issues, and provide assistance.
• Marketing and Promotions: With your consent, to send you promotional offers, newsletters, and information about Nine Casino's products and services. You can opt out of marketing communications at any time.
• Service Improvement: To analyze user behavior, gather feedback, and enhance the functionality and user experience of Nine Casino.
• Responsible Gaming: To monitor for signs of problematic gambling behavior and provide tools and resources for responsible gaming.

For users subject to GDPR, Nine Casino processes your personal data based on the following legal grounds:

• Contractual Necessity: Processing is necessary for the performance of a contract to which you are a party, specifically the Terms and Conditions of Nine Casino.
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Nine Casino is subject, such as AML regulations and licensing requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests pursued by Nine Casino or a third party, except where such interests are overridden by your interests or fundamental rights and freedoms. This includes fraud prevention, network security, and service improvement.
• Consent: In specific situations, we may rely on your explicit consent for processing certain types of data, particularly for direct marketing activities. You have the right to withdraw your consent at any time.

Nine Casino may share your personal information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, identity verification services, IT and hosting providers, and customer support platforms. These providers are contractually obligated to protect your data and use it only for the purposes specified by Nine Casino.
• Regulatory and Law Enforcement Authorities: We will disclose your information when legally required to do so by our licensing authority, law enforcement agencies, or other governmental bodies, for purposes such as fraud prevention, AML compliance, or criminal investigations.
• Affiliates and Group Companies: Your data may be shared with companies within the Nine Casino corporate group for internal administrative purposes, service provision, and marketing.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
• Responsible Gaming Organizations: Where necessary, we may share limited information with responsible gaming organizations to support self-exclusion programs or provide assistance to individuals.

Nine Casino does not sell or rent your personal information to third parties for their independent marketing purposes.

Nine Casino implements robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) technology to encrypt all data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who require it for their job functions.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized external access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security protocols.

Depending on your jurisdiction, you may have certain rights regarding your personal data. For users covered by GDPR, these rights include:

• Right to Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You can request that Nine Casino correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You can request the deletion of your personal data under certain circumstances.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data in certain situations.
• Right to Data Portability: You can request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly for direct marketing purposes or when processing is based on legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Nine Casino uses cookies and similar tracking technologies to enhance your user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website. We use:

• Strictly Necessary Cookies: Essential for the operation of Nine Casino, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website, allowing us to improve its performance and design.
• Functionality Cookies: Remember your preferences and choices to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements to you based on your interests.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of Nine Casino.

Nine Casino retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, we retain account and transactional data for a minimum period mandated by our licensing authority and AML regulations, which is usually five years after the termination of the business relationship. We may retain data for longer periods if required by law or for legitimate business purposes, such as dispute resolution or fraud prevention.

Nine Casino operates globally, and your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries that may not offer the same level of data protection as your home jurisdiction. Where your data is transferred outside the EEA, Nine Casino ensures that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.

Nine Casino is strictly for individuals aged 18 years or older (or the legal age of majority in your jurisdiction, whichever is higher). We do not knowingly collect personal information from individuals under this age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information from our records.

Nine Casino may update this Privacy Policy periodically to reflect changes in our data practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, through other communication channels. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact Nine Casino's Data Protection Officer:

• By Email: [email protected]
• By Post: [Please refer to our website for the registered office address or contact customer support for further details.]

We are committed to addressing your inquiries promptly and transparently.